Fulfillment Policy
Introduction
This Fulfillment Policy outlines our processes and sets clear expectations regarding the delivery of our services. By engaging with our services, you agree to comply with and be bound by the terms of this policy.
Business Overview
Services Offered: DevOps and cybersecurity services.
Operation Mode: Online, exclusively serving other businesses (B2B).
Operating Hours: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time (ET), excluding public holidays.
Order Processing
Processing Time: All service orders are processed within 2-3 business days from the date of purchase.
Business Days: We operate from Monday to Friday, excluding public holidays and declared special events.
Order Confirmation: Upon successful processing, clients will receive an order confirmation via email.
Service Delivery
Delivery Method: Our services are delivered online. No physical goods are shipped.
Service Availability: Services are available internationally, allowing businesses from around the globe to access our expertise.
Access to Services: Clients will receive necessary access credentials and instructions to utilize the services upon delivery.
Returns and Cancellations
Return Policy: Clients may request a return within 30 days of purchase if the service provided does not perform as expected, subject to the conditions outlined below.
Conditions for Return: The service must not have worked as promised, and the client must provide sufficient evidence supporting the claim.
Cancellation Policy: Clients can modify or cancel their orders within 2 business days of placing the order without any associated fees.
Return Responsibilities: Clients are responsible for any costs related to the cancellation or modification of services, including any third-party fees incurred.
Refunds
Refund Method: Refunds are processed to the original payment method used during the purchase unless otherwise agreed upon in writing.
Processing Time: Refunds are typically processed within 5 business days from the approval date.
Non-Refundable Services: Certain services or components may be non-refundable as specified at the time of purchase.
Service Issues
Non-Physical Deliverables: As our services are provided online, issues such as damaged or lost items during shipping do not apply.
Service Disruptions: In the unlikely event of a service disruption, we will notify clients promptly and work diligently to resolve the issue.
Force Majeure: Blinkit is not liable for any failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, war, or other unforeseeable events.
Customer Responsibilities
Accurate Information: Clients must provide accurate and complete information necessary for the delivery of our services. Inaccurate information may result in delays or additional charges.
Timely Communication: Prompt communication is essential to ensure efficient service delivery and resolution of any issues. Clients agree to respond to inquiries and requests for information in a timely manner.
Special Instructions
Customization: Currently, we do not accommodate special instructions beyond the standard service offerings. Should you have specific requirements, please contact us directly. Custom services may be subject to additional terms and fees.
Data Protection and Privacy
Data Handling: We adhere to all applicable data protection laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other relevant international data protection regulations. Client data is handled with the utmost confidentiality and security.
Confidentiality: Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the provision of services.
Data Subject Rights: Clients may have rights under applicable data protection laws, including the right to access, correct, or delete their personal data. To exercise these rights, please contact us using the information provided in the Contact Us section.
Holidays and Special Events
Impact on Services: Holidays and special events are not counted as business days and may affect the processing and delivery times of our services.
Notification: We will inform clients in advance of any upcoming holidays or events that may impact service delivery. This information will be provided via email or through our website.
Limitation of Liability
Blinkit shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services, even if advised of the possibility of such damages. Our total liability to clients for any claim arising from the provision of services shall not exceed the amount paid by the client for the specific service in question.
Governing Law and Dispute Resolution
Governing Law: This Fulfillment Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising out of or in connection with this policy shall be resolved through good faith negotiations between the parties. If a resolution cannot be reached, disputes will be submitted to the exclusive jurisdiction of the courts located in the State of Delaware.
International Compliance
Export Controls: Clients must comply with all applicable export laws and regulations of their respective countries. Blinkit disclaims any responsibility for clients’ compliance with such laws.
Cross-Border Data Transfers: Where necessary, data may be transferred and processed in countries outside the client’s jurisdiction. We ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards as required under GDPR and other relevant regulations.
Amendments to the Fulfillment Policy
Blinkit reserves the right to modify or amend this Fulfillment Policy at any time. Clients will be notified of significant changes via email or through a prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our Fulfillment Policy or the services we provide, please contact us at:
Email: hello@blinkit.io
Address: 3 Germay Drive, Unit 4 #2902, Wilmington DE 19804, US
Phone: +54 9 3516095141